Refund policy

Refund Policy

At Allure, we do not offer refunds or exchanges under normal circumstances. All sales are final once the order has been confirmed, processed and shipped.

However, we understand that exceptional situations may occur. If you believe your case is urgent or serious, you may contact us within 48 hours of delivery at our Instagram account @Modestlyalluresg. We will review your concern on a case-by-case basis, and a refund may be granted at our sole discretion.

📦 Delivery & Parcel Handling

• Once your parcel is successfully delivered (as confirmed by the courier, including photo proof), we are no longer responsible for any damage caused by mishandling, dropping, or misuse.

• Our couriers typically provide delivery photo confirmation, which serves as proof of condition at the time of delivery.

• If the item arrived properly and intact, we cannot offer any refund or exchange due to dissatisfaction, personal preference, or change of mind.

❗ Important Notes:

• Refund requests must be made within 48 hours of delivery.

• We may request photos or videos as evidence to support your claim.

• Any approved refund will be processed to the original payment method.

• We reserve the right to deny any refund request that does not meet our policy terms.

Thank you for understanding and supporting our small business. If you have any concerns, feel free to reach out — we're happy to help where we can.